Shipping
- Deliveries are available only within mainland Singapore.
- We do not provide deliveries to Jurong Island.
- Hazardous materials and Dangerous Goods (DG) cargo are not accepted.
- All deliveries are carried out between 08:00 and 22:00 hours.
- Specific time-slot deliveries and public holiday deliveries are subject to a surcharge of 1.5 times the standard delivery rate.
Need Help With Your Delivery?
For special delivery arrangements or further enquiries, please contact our delivery team at delivery@ezmarket.sg.
EZ Market – Delivering Quality to Your Doorstep.
Return or Exchange Policy.
Customers are strongly advised to check the items at the point of receiving.
All goods sold are strictly non refundable. Exchange or replacement is allowed in the following circumstances
- Damaged products
- Wrong product received
EZ Market only accepts requests for exchanges or replacement within 7 days from the date of order.
Due to food safety reasons, chilled and frozen products are strictly non-exchangeable.
To receive a replacement for wrong orders, item(s) must be returned in the same condition you received. EZ Market will not accept items for replacement if they have been used or damaged.
EZ Market reserves the rights to reject any return or exchange that do not fulfill any of the above stated requirements. EZ Market reserves the right to amend this policy at any time.
If you are not satisfied with your order please kindly contact our customer service representatives at customer@team-ez.com. We will try out best to resolve any issues as quickly as possible for you.